Shopping Information
Payment Information
Orders and Returns
SHIPPING METHODS
VICTOR MUDHE’S PROVIDES FREE SHIPPING FOR ORDERS OVER €200.
THE WINDOW FOR ORDER PROCESSING IS NOT INCLUDED IN THE SHIPPING TIMES, WHICH ARE NOT GUARANTEED.
SHIPPING FOR PORTUGAL AND SPAIN WILL BE VIA MRW. THE SHIPPING PRICE FOR MAINLAND PORTUGAL AND SPAIN IS €6.3 FOR ORDERS UNDER 5KG.
SHIPPING OF ALL ORDERS OUTSIDE MAINLAND PORTUGAL AND SPAIN WILL BE VIA FEDEX.
SHIPPING PRICES ARE AS FOLLOWS:
PLEASE CHECK THE FINAL PRICES IN CHECKOUT.
PAYMENTS
When you use our Services to make a purchase, you give us or our third-party payment processor permission to charge your payment method for that purchase (plus any applicable taxes and other fees that may be incurred by or in connection with it). You are in charge of providing a legitimate payment method and paying all fees on time. At checkout, you must pay in the currency of your choice for all costs, fees, taxes, and other charges. You will be required to enter standard billing information, such as your name, billing address, and credit card details, when you begin a purchase transaction through the Services. Before completing your transaction, you might also be asked for more details to confirm your identity. The terms and conditions of the third-party payment processor you use to complete the transaction are applicable to your payment.
ONCE AN ORDER IS PLACED, IT CANNOT BE MODIFIED OR CANCELED. PLEASE ALLOW 1 BUSINESS DAY FOR ORDER PROCESSING, PENDING PRODUCT AVAILABILITY, AND PAYMENT VERIFICATION. BEFORE FINISHING THE CHECKOUT PROCESS, PLEASE VERIFY THAT ALL ORDER DETAILS ARE CORRECT.
VICTOR MUDHE DOESN’T SHIP ON WEEKENDS OR MAJOR HOLIDAYS.
EVEN AFTER A REQUEST HAS BEEN PLACED, ITEMS COULD BECOME UNAVAILABLE DUE TO HIGH DEMAND. IN THIS SCENARIO THE AMOUNT ORIGINALLY PAID WILL BE REFUNDED USING THE ORIGINAL PAYMENT METHOD. PLEASE GIVE THE REFUND 3-5 BUSINESS DAYS TO APPEAR ON YOUR BANK STATEMENT.
AFTER YOUR ORDER IS PLACED, YOU WILL RECEIVE AN AUTOMATIC CONFIRMATION EMAIL. CHECK YOUR SPAM EMAIL FOLDER IF, AFTER A FEW MINUTES, YOU DO NOT SEE THE ORDER CONFIRMATION.
OUR SECURITY TEAM REVIEWS EVERY ORDER, AND WE RESERVE THE RIGHT TO CANCEL ANY ORDER AT ANY TIME.
YOU WILL RECEIVE A SHIPPING CONFIRMATION EMAIL WITH TRACKING INFORMATION ONCE OUR FULFILLMENT TEAM HAS PROCESSED YOUR ORDER.
DURING SPECIAL RELEASES, MAJOR HOLIDAYS, AND MARKDOWN PERIODS, ORDER SHIPPING DELAYS MAY OCCUR.
P.O. BOX, APO, OR FPO ADDRESSES ARE NOT ELIGIBLE FOR SHIPPING BY VICTOR MUDHE. ALL ORDERS WILL BE CANCELED IF THE ADDRESS IS A P.O. BOX, APO, OR FPO.
SHIPPING TO OTHER ZONES
IF YOU NEED HELP ESTIMATING SHIPPING COSTS TO A ZONE OUTSIDE OF THOSE MENTIONED ABOVE, FEEL FREE TO CONTACT US.
RETURNS
VICTOR MUDHE PROVIDES FREE SHIPPING FOR RETURNS. PLEASE VISIT OUR WEBSITE TO START A RETURN OR EXCHANGE. WITHIN 14 DAYS OF THE ORDER DELIVERY DATE, VICTOR MUDHE CURRENTLY ALLOWS RETURNS AND EXCHANGES. ALL RETURNED ITEMS NEED TO HAVE ALL ORIGINAL TAGS ATTACHED, BE UNWORN, UNDAMAGED, AND UNWASHED. ANY RETURN MUST INCLUDE THE ORIGINAL INVOICE. THE PROCESSING OF YOUR RETURN COULD BE DELAYED IF YOU DO NOT DO THIS.
DEPENDING ON THE AVAILABILITY OF THE PRODUCT, EXCHANGES MAY BE MADE FOR A DIFFERENT SIZE OR COLOR OF THE ORIGINAL STYLE ORDERED. PLEASE RETURN YOUR ITEM FOR A REFUND AND PLACE A NEW ORDER FOR THE PREFERRED STYLE IF YOU WOULD LIKE TO EXCHANGE YOUR ITEM FOR A DIFFERENT STYLE. ONLY ONE EXCHANGE SHIPMENT WILL BE PAID BY VICTOR MUDHE.
3-5 BUSINESS DAYS AFTER ARRIVING AT OUR FACILITY, RETURNS ARE PROCESSED. THIS TIMEFRAME COULD EXTEND DURING PEAK PERIODS. IT MAY TAKE UP TO 5-10 BUSINESS DAYS FOR THE REFUNDED AMOUNT TO APPEAR ON YOUR BANK STATEMENT, DEPENDING ON YOUR PAYMENT PROVIDER.
THE ITEMS WILL BE RETURNED TO YOU IF VICTOR MUDHE DETERMINES THAT ANY OF THE PRODUCTS ARE NOT IN THEIR ORIGINAL CONDITION. IF SO, NO REFUND OR EXCHANGE WILL BE GRANTED.
support@victormudhe.com IS THE BEST WAY TO REACH CUSTOMER SERVICE IF YOU HAVE ANY QUESTIONS.
