Delivery and Returns

ORDER PROCESSING 

ONCE AN ORDER IS PLACED, IT CANNOT BE MODIFIED OR CANCELED. PLEASE ALLOW 1 BUSINESS  DAY FOR ORDER PROCESSING, PENDING PRODUCT AVAILABILITY, AND PAYMENT VERIFICATION.  BEFORE FINISHING THE CHECKOUT PROCESS, PLEASE VERIFY THAT ALL ORDER DETAILS ARE CORRECT.  

VICTOR MUDHE DOESN’T SHIP ON WEEKENDS OR MAJOR HOLIDAYS. 

EVEN AFTER A REQUEST HAS BEEN PLACED, ITEMS COULD BECOME UNAVAILABLE DUE TO HIGH  DEMAND. IN THIS SCENARIO THE AMOUNT ORIGINALLY PAID WILL BE REFUNDED USING THE  ORIGINAL PAYMENT METHOD. PLEASE GIVE THE REFUND 3-5 BUSINESS DAYS TO APPEAR ON YOUR  BANK STATEMENT. 

AFTER YOUR ORDER IS PLACED, YOU WILL RECEIVE AN AUTOMATIC CONFIRMATION EMAIL. CHECK  YOUR SPAM EMAIL FOLDER IF, AFTER A FEW MINUTES, YOU DO NOT SEE THE ORDER  CONFIRMATION. 

OUR SECURITY TEAM REVIEWS EVERY ORDER, AND WE RESERVE THE RIGHT TO CANCEL ANY ORDER  AT ANY TIME. 

YOU WILL RECEIVE A SHIPPING CONFIRMATION EMAIL WITH TRACKING INFORMATION ONCE OUR  FULFILLMENT TEAM HAS PROCESSED YOUR ORDER. 

DURING SPECIAL RELEASES, MAJOR HOLIDAYS, AND MARKDOWN PERIODS, ORDER SHIPPING DELAYS  MAY OCCUR. 

P.O. BOX, APO, OR FPO ADDRESSES ARE NOT ELIGIBLE FOR SHIPPING BY VICTOR MUDHE. ALL  ORDERS WILL BE CANCELED IF THE ADDRESS IS A P.O. BOX, APO, OR FPO. 

SHIPPING METHODS  

VICTOR MUDHE’S PROVIDES FREE SHIPPING FOR ORDERS OVER €200. 

THE WINDOW FOR ORDER PROCESSING IS NOT INCLUDED IN THE SHIPPING TIMES, WHICH ARE NOT  GUARANTEED. 

SHIPPING FOR PORTUGAL AND SPAIN WILL BE VIA MRW. THE SHIPPING PRICE FOR MAINLAND  PORTUGAL AND SPAIN IS 10€ FOR ORDERS UNDER 5KG.

SHIPPING OF ALL ORDERS OUTSIDE MAINLAND PORTUGAL AND SPAIN WILL BE VIA FEDEX: